Virtual Wellness Platform Information



Y WELLNESS 24/7

Our Virtual Wellness Platform

We are excited to provide you with our virtual wellness platform, available anytime from anywhere: Y Wellness 24/7.

Y Wellness 24/7 is available exclusively to our members, providing live and on-demand group exercise, sports and play programs with 29 YMCAs, representing Pennsylvania, Massachusetts, and New York. This new engagement experience will provide over 150 live classes per week, and 100s of classes on demand led by over 120 nurturing and motivating YMCA instructors. Weekly live classes include cycling, dance, strength, yoga, Tai Chi, bootcamp, and low impact classes. Plus, over 20 senior classes per week. The platform also includes access to 1000s of on-demand classes from instructors nationwide including classes in training, mindfulness, nutrition, stress management and more.

 

How does it work?

Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of the Chambersburg YMCA and other YMCA associations participating on the platform, as well as access to the on-demand classes.

The on-demand library will frequently be updated with new classes, conveniently available to you anytime, anywhere you want to participate!

 

How do I get started?

Already registered? Access the virtual wellness platform.
New to the virtual wellness platform? Create your login

First-time users CLICK HERE to create your own virtual wellness platform login. You will only need to do this once. (This link is for members of the Chambersburg Memorial YMCA association; those creating an account without membership will be removed on a regular basis.)

 

Troubleshooting and Instructions

Having an issue? Please review some of our most frequently encountered issues and answers below:

How much does the new virtual platform cost?
Our new virtual platform is INCLUDED with Chambersburg YMCA adult and family membership categories.

My screen is not clear? The connection seems fuzzy?
The virtual wellness platform has new troubleshooting steps to assist you:
1.  Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Ellen Poe at epoe@chbgy.org  to report this issue.

I cannot hear the audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Ellen Poe at epoe@chbgy.org  to report this issue.  

I am using my phone and my screen is blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iPhone) or your current browser access to camera and microphone.

I can't edit my profile?
This issue is being worked on and is coming soon.

I had a login to the virtual wellness platform before and now it's not working.
Please contact customercare@burnalong.com as they can quickly correct this issue.

Why can't I see myself when I click the 'camera'?
We see those features too! Those features are currently in development and are not currently working. But they are coming soon!

Is there an app?
Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little 'person' icon at the bottom that says 'classes.' There you can view private Chambersburg YMCA classes by clicking on 'Private Classes.'

I am having trouble navigating the platform, help!
Please contact customercare@burnalong.com to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Ellen Poe at epoe@chbgy.org